Anselio

Answers

Anselio: AI customer service in Morocco, answered.

Everything buyers and support teams ask about Anselio — the product, the channels, Darija, Moroccan phone numbers, pricing and data handling — in short, self-contained answers.

How it works

How is Anselio different from a general AI chatbot?
Anselio is built for customer support. It answers from your own knowledge, books appointments, takes actions in your tools, and hands off to a human with the full conversation.
Will it actually adapt to how we work?
Yes. You set the tone, languages, rules, and guardrails. Every conversation refines the instructions, so the agent sounds more like your team over time.
How many conversations can Anselio resolve on its own?
Most routine questions — orders, hours, pricing, bookings, returns — are resolved end to end. Anything outside its guardrails is escalated to a human.
How long does it take to launch an AI agent?
Most teams are live the same day. You connect your content — documents, FAQ pages, your help centre or past conversations — choose the channels, then publish. Configuration happens in the dashboard with no code, and a test conversation runs before anything goes live.

Channels, languages and numbers

What channels does Anselio support?
Voice, chat, WhatsApp, SMS, email, and your website widget — one agent and one shared history across all of them.
Does Anselio actually speak Moroccan Darija?
Yes. The agent replies in Moroccan Arabic (Darija), Modern Standard Arabic, French or English, and follows whichever language the customer uses. Darija is handled by speech recognition and language models that support the dialect; when confidence is low, the conversation is offered to a human instead of being guessed.
Do I need a new phone number for AI voice calls?
Anselio provides Moroccan numbers, so customers call a local +212 number instead of paying international rates. Pro includes one number, one concurrent line and 300 AI voice minutes per month; extra number packs, concurrent lines and Enterprise volume are ordered through sales. Numbers are delivered over cloud SIP, with about one week of lead time.

Pricing and plans

How much does Anselio cost?
The Free plan costs 0 MAD: one agent, 50 conversations a month, website chat only. Starter is 2.000 MAD per month for WhatsApp, Instagram, Messenger and email. Pro is 4.000 MAD per month and adds SMS, API access and one Moroccan number with 300 AI voice minutes. Prices are in Moroccan Dirham, excluding 20% VAT; annual billing takes 15% off; Enterprise is a custom contract.
Is there a free plan, and do I need a credit card?
Yes, and no. The Free plan needs no credit card and includes one AI agent, 50 conversations a month, the website chat widget and 10 MB of knowledge base. It is meant for running the product on a real site; upgrade only when you need more channels or volume.
Can I cancel anytime?
Yes. Plans are month to month with no lock-in, so you can upgrade, downgrade, or cancel from your dashboard at any time.

Data, compliance and handoff

Is my data private?
Yes. Data is encrypted in transit and at rest, access is role-based, and we never train public models on your data.
What happens when the AI cannot answer?
The conversation is handed to a human with the full transcript, the customer's details and the agent's summary, in the live inbox. A customer can ask for a person at any point on any channel, and that request is always honoured. The agent does not keep a conversation it cannot resolve.